Refund & Cancellation Policy

This policy outlines our refund and cancellation terms for D2CFlow subscriptions.

1. Cancellation

1.1 How to Cancel

You can cancel your subscription at any time by:

• Contacting us at support@d2cflow.com
• Reaching out via WhatsApp
• Using the cancellation option in your account settings (coming soon)

1.2 Effect of Cancellation

When you cancel:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for future billing periods
• You can continue to access your data until the end of the billing period

1.3 Data Retention After Cancellation

After your subscription ends:

• Your account will be deactivated
• Data is retained for 30 days in case you wish to reactivate
• You can request a data export before cancellation
• After 30 days, data may be permanently deleted

2. Refunds

2.1 Monthly Subscriptions

For monthly subscriptions:

• No refunds for partial months
• If you cancel mid-month, you will have access until the end of the billing period
• Refunds may be considered on a case-by-case basis for service issues

2.2 Annual Subscriptions

For annual subscriptions:

• Pro-rated refunds are available for unused months
• Refunds are calculated based on the monthly rate, not the discounted annual rate
• Minimum usage of 2 months required before refund eligibility
• No refund for the discount received on annual plans

2.3 Refund Processing

When a refund is approved:

• Refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Bank processing may take additional 5-10 business days

3. Special Circumstances

3.1 Service Issues

If you experience significant service outages or technical issues that substantially impact your use of the platform, we may offer:

• Service credits for future billing periods
• Partial refunds based on the impact
• Extension of your subscription period

3.2 Trial Period

Our free trial period has no payment obligations. If you decide not to continue after the trial, simply don't upgrade to a paid plan.

3.3 Billing Errors

If you were charged in error (duplicate charge, wrong amount, etc.), we will issue a full refund for the erroneous charge within 3 business days of verification.

4. Disputes

If you believe you are entitled to a refund that was denied, you may:

• Contact our support team to discuss your situation
• Request escalation to management
• File a dispute with your payment provider (note: this may affect your account status)

5. Contact for Billing Issues

For any billing questions, refund requests, or cancellations, please contact us:

• Email: billing@d2cflow.com
• WhatsApp: +91 98765 43210

Please include your organization name and the email associated with your account when contacting us about billing matters.